Tenant Experience
Give your tenants a modern experience they'll actually use. Looset keeps every conversation, payment, and request in one place.
- ✓Central inbox for email, SMS, and portal messages so nothing gets lost.
- ✓Modern portal and app for payments, maintenance, and documents.
- ✓Automated drafts and reminders so your team can respond quickly at scale.
Resident satisfaction snapshot
Tenant Inbox Example
Tenant Experience Features
Central Tenant Inbox
All tenant communications from email, SMS, portal, and phone calls flow into one unified inbox. Looset drafts intelligent, context-aware responses that you can approve with one click or send automatically—reducing response time from hours to minutes.
Tenant Portal & Mobile App
Beautiful, intuitive tenant portal and mobile app where residents can pay rent, submit maintenance requests, chat with AI, access lease documents, view payment history, and get building information—all in one modern, consumer-grade interface.
Building Announcements
Send building-wide announcements via SMS, email, or in-app notifications. Looset personalizes messages for each tenant based on their unit, lease terms, and preferences—ensuring important information reaches everyone.
Human-Like Payment Reminders
Payment reminders are written in a friendly, conversational tone that feels personal, not robotic. AI adapts the messaging style based on tenant history and payment patterns—resulting in higher open rates and faster payments.