Proof, not promises
Customers & Case Studies
Looset runs quietly in the background, handling the repetitive work across leasing, resident communication, and maintenance. Your team sees fewer inbox fires. Your residents and owners feel better supported.
Today's impact
- • 42 resident emails answered automatically
- • 19 work orders scheduled with vendors
- • 8 leasing inquiries followed up in < 2 minutes
Portfolio snapshot
Emails reduced
-68%
Response time
2.3x faster
On-time rent
+14% portfolio-wide
The operators who get the most value from Looset
Looset works best for lean teams juggling multiple systems who want automation that behaves like a trained teammate—not another inbox to babysit.
- ✓Portfolios ranging from 500 to 20,000+ units across multifamily and mixed-use.
- ✓Teams reducing email volume, unit turn times, and response times without adding headcount.
- ✓Operators who want automation that respects tenant experience and your brand voice.
Portfolio size
500–20k
units under management
Teams
Ops, PM, Asset
cross-functional automation
Time to value
< 30 days
to live AI agents
Snapshot of results
Day-to-day impact
How Looset shows up for your team
Looset adapts to your workflows while delivering clear outcomes for each part of the org.
Property management
Looset triages inboxes, answers common questions, and coordinates maintenance so managers spend more time with residents and owners.
- ↳ 40–90% fewer inbound emails
- ↳ Clean, searchable thread history
- ↳ Faster move-in / move-out workflows
Maintenance & ops
Requests are structured, scheduled, and followed up automatically, keeping techs in the field instead of in the office.
- ↳ Clear work orders with all context
- ↳ Automatic updates back to residents
- ↳ Better prioritization and SLAs
Asset & leadership
Roll-up reporting shows where automation is driving impact and where there are gaps in process or staffing.
- ↳ Visibility into response times
- ↳ Portfolio-level automation coverage
- ↳ Clear ROI on AI initiatives
What Our Customers Say
“We went from spending 90% of our time in email to 20%. Looset handles the routine work so we can focus on growing our portfolio.”
Property Management Director
Director of Operations, Mid-Size Portfolio Operator
“The automation is incredible. Our unit turns are 30% faster and we're collecting rent on time more consistently than ever.”
Asset Manager
Asset Manager, Regional Property Management Company
“Looset replaced three different systems we were using. Everything is in one place and the AI actually works.”
Portfolio Manager
Portfolio Manager, Multi-Property Operator
Case studies from the field
Every portfolio starts in a different place. These examples show how operators layer Looset into existing tools and operating rhythms, then expand once they see the before-and-after.
Before Looset
- • Shared inboxes with no ownership
- • Residents chasing updates on work orders
- • Leaders relying on anecdotes, not data
After Looset
- • Clear ownership on every conversation
- • Proactive updates to residents and owners
- • Measurable time saved per site per week
Mid-Size Portfolio Operator
500-unit portfolio across 8 buildings
Challenge
Property managers were spending 90% of their time in email responding to tenant requests and scheduling maintenance.
How Looset helped
Looset AI agents now handle all tenant communications, maintenance scheduling, and lease inquiries automatically.
Results
- 90% reduction in email volume for property managers
- 30% faster unit turns
- 15% increase in on-time rent collection
Regional Property Management Company
2,000-unit portfolio managed by 4 property managers
Challenge
Manual processes were causing delays in lease-up and maintenance response times were inconsistent.
How Looset helped
Implemented Looset AI Leasing and Maintenance agents to automate lead response and work order management.
Results
- 40% faster lease-up time
- 50% reduction in maintenance response time
- 25% improvement in tenant satisfaction scores
Implementation
Live in weeks, not quarters
Most customers start with a single workflow or property and expand once they see the impact. We bring a repeatable playbook from portfolios that look a lot like yours.
- 1
Map current workflows
We review your tools, inboxes, and processes for leasing, resident communication, and maintenance.
- 2
Train Looset on your portfolio
We configure AI agents with your policies, templates, and tone so responses feel like your team.
- 3
Launch, measure, and expand
Start with a pilot, measure time saved and response quality, then expand across the portfolio.
Common questions
- How much time does my team need to invest?
- Most teams spend a handful of hours across the first two weeks. We handle the heavy lifting and bring pre-built workflows from similar customers.
- Does Looset replace my property management system?
- No — Looset sits alongside your existing PMS and tools, orchestrating the work that flows between them so your data stays where it is today.
- How do you make sure AI responses are accurate?
- Responses are grounded in your leases, policies, and historical conversations. You can start in review mode before turning on full automation.
See what Looset would look like for your portfolio
Bring a recent week of emails, work orders, and tenant conversations. We'll show you exactly how Looset would automate the work your team is doing today.