Maintenance Automation
Turn tenant messages into completed work orders without spreadsheets or sticky notes. Looset coordinates maintenance from first report to verified completion.
- ✓Natural language requests turn into structured work orders automatically.
- ✓Vendors are selected and scheduled based on cost, skill, and availability.
- ✓Tenants stay updated automatically at every step until the job is done.
Maintenance queue snapshot
Example Workflow
Maintenance Features
Natural Language Work Orders
Tenants describe issues in plain English via text, email, or portal. Looset understands the request, creates detailed work orders, classifies urgency level, and routes to the appropriate vendor—no manual data entry required.
Smart Vendor Selection
Looset intelligently selects vendors based on availability, historical performance, expertise for the specific issue type, and cost. Automatically schedules appointments, sends confirmations to both tenant and vendor, and handles rescheduling if needed.
Automatic Follow-up
Status updates are sent automatically to tenants at each stage. After completion, Looset collects satisfaction feedback, verifies work quality, and closes the loop—ensuring nothing falls through the cracks.
Smart Triage
Issues are classified automatically by type and urgency. Repeat tickets are flagged for pattern analysis. Urgent issues like water leaks or HVAC failures are escalated immediately to ensure rapid response.